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We allow up to 100 lbs of personal items placed in the trunk or on the back seats below window level. If your shipment includes ocean transit or pickup/delivery at a port, the vehicle must be completely empty. Ports and ocean carriers do not allow any personal items inside the vehicle.

Yes. Your vehicle is transported with cargo insurance provided by the assigned carrier. Coverage typically ranges from $100,000–$250,000 for open transport. Enclosed carriers usually carry higher limits, up to $500,000+, depending on equipment. Additional coverage may be available upon request. Insurance details are shared after carrier assignment.

Pickup is scheduled within a pickup window, not an exact date or time. After a carrier is assigned, we provide an estimated pickup timeframe and share updates if anything changes.

An estimated delivery timeframe is provided once a carrier is assigned and the vehicle is picked up. Transit time depends on distance, route conditions, weather, and schedule. Drivers typically cover about 400–700 miles per day.

Tracking may be available upon request, but it is not always possible and depends on the carrier and equipment. Our dispatch team provides updates and assists with communication throughout the shipment.

Yes, door-to-door service is offered whenever possible. If access is restricted for large trucks, a nearby safe meeting point will be arranged.

We accept credit and debit cards. The balance is typically paid to the carrier at delivery, usually by cash or Zelle. Full payment by card may be available with an additional processing surcharge of about 4%.

No payment is required before pickup. A booking fee is charged only after pickup. The remaining balance is paid at delivery unless full payment by card was selected in advance.

Yes. Your quote includes carrier-provided cargo insurance. Coverage details are shared after carrier assignment, and optional additional coverage may be available upon request.

- Clean the vehicle to document condition clearly - Remove personal items (except up to 100 lbs below window level, if applicable) - Remove or disable toll passes (e.g., E-ZPass) - Fuel level around 1/4 tank - Secure or remove loose accessories - Ensure the vehicle is operable and has no leaks unless disclosed in advance Proper preparation helps avoid delays or issues.

Delays may occur due to weather, traffic, mechanical issues, or route changes. Our dispatch team will notify you, provide updates, and assist until delivery is completed.

Inspect your vehicle and compare it to the Bill of Lading from pickup. If you notice new damage, note it on the delivery paperwork before signing and contact us immediately.

Any damage must be noted on the Bill of Lading before signing. Take photos and contact us right away—we’ll guide you through the next steps.

If damage is documented on the Bill of Lading, we’ll assist with the process. You’ll be guided on submitting a claim with the carrier’s insurer, and we’ll stay available to help as needed.

Yes, inoperable vehicles can be shipped, but this must be disclosed in advance. Non-running vehicles require special equipment, such as a winch, which may affect carrier availability and pricing.